--- title: Revoking a Resident or Family Member's Access to the Community Portal description: Community staff can revoke a Family Portal user's access as necessary in the Care Circle tab. --- [Skip to content](https://knowledge.welbi.co/kb/revoking-a-family-members-access-to-the-family-portal#main-content) English Show submenu for translations [Need more help? Contact us!](https://knowledge.welbi.co/kb/kb-tickets/new?hsLang=en) ![welbi_logo_colour (6)](https://knowledge.welbi.co/hs-fs/hubfs/welbi_logo_colour%20(6).png?width=180&height=55&name=welbi_logo_colour%20(6).png) Open main navigation Close main navigation - English Show submenu for translations - [Need more help? Contact us!](https://knowledge.welbi.co/kb/kb-tickets/new) - [Love Welbi? Refer a community & earn up to $525!](https://www.welbi.co/referral-program) [Love Welbi? Refer a community & earn up to $525!](https://www.welbi.co/referral-program) Welbi Knowledge Base - There are no suggestions because the search field is empty. 1. [Welbi Knowledge Base](https://knowledge.welbi.co/kb?hsLang=en) 2. [Community Portal](https://knowledge.welbi.co/kb/community-portal?hsLang=en) # Revoking a Resident or Family Member's Access to the Community Portal ## Community staff can revoke a Community Portal user's access as necessary in the Care Circle tab. Note that only Welbi users with the ['Team Member - Enhanced' or 'Welbi Admin' user roles](https://knowledge.welbi.co/kb/role-based-permissions-in-welbi?hsLang=en) can grant or revoke access to the Community Portal. To revoke a Community Portal user's access:  1. Navigate to the resident's Care Circle tab 2. Click on the name of the Community Portal user whose access you are revoking ![Screenshot 2026-01-16 at 9.23.05 AM](https://knowledge.welbi.co/hs-fs/hubfs/Screenshot%202026-01-16%20at%209.23.05%20AM.png?width=644&height=138&name=Screenshot%202026-01-16%20at%209.23.05%20AM.png) 3. Scroll down to the Community Portal Settings section of the page and change the 'Grant Community Portal Access?' question to "No"![Screenshot 2026-01-16 at 9.23.54 AM](https://knowledge.welbi.co/hs-fs/hubfs/Screenshot%202026-01-16%20at%209.23.54%20AM.png?width=644&height=214&name=Screenshot%202026-01-16%20at%209.23.54%20AM.png)    5.    Click **Save** and **Proceed** with your action ![Screenshot 2026-01-16 at 9.24.24 AM](https://knowledge.welbi.co/hs-fs/hubfs/Screenshot%202026-01-16%20at%209.24.24%20AM.png?width=448&height=376&name=Screenshot%202026-01-16%20at%209.24.24%20AM.png) Once completed, an email will be sent to the individual notifying them that their Community Portal access has been revoked.    - [Training Videos](https://knowledge.welbi.co/kb/training-videos?hsLang=en#main-content) - [Self-Guided Training - Start Here!](https://knowledge.welbi.co/kb/training-videos?hsLang=en#self-guided-training-start-here) - [Welbi Introduction](https://knowledge.welbi.co/kb/training-videos?hsLang=en#welbi-introduction) - 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